UMW Toyota Transfers Lexus Mutiara Damansara To Hiewa Auto Gallery

UMW Toyota Motor (UMWT) has transferred its luxury brand outlet in Mutiara Damansara to a dealer, effective 1st August 2020. This is in line with the company’s announcement in October 2017 that it would be transferring all of its retail operations to its dealers and other parties.

This strategy allows UMWT to enhance operational excellence and increase focus on high value-added upstream activities such as product development, marketing and dealer network support. The new dealer, Hiewa Auto Gallery (Lexus) Sdn Bhd, will take over the Lexus Mutiara Damansara outlet and continue to dedicate itself to delivering customer satisfaction.

For Better Customer Satisfaction

“It is essential for Lexus Malaysia to continue achieving high customer satisfaction standards,” said UMWT President, Mr. Ravindran K.

“I am extremely excited about working even more closely with our dealers to achieve a shared vision for Lexus Malaysia, which is to develop the concept of “Best In Town” that focuses more on one to one customer engagement. Although this arrangement signifies an important change for Lexus Malaysia, our customers should rest assured that our service will not be compromised, but gets even better in the future” he added.

The announcement promises an exciting phase of seamless support for the significant customer base of Lexus Malaysia, as well as allowing growth for a strong entrepreneurial spirit to create more value that benefits the local economy.

Customers who require information on the Lexus network of sales and aftersales locations may find them at the Lexus.com.my website or by calling the Lexus Freephone 1800-22-53987 or +603 2053-5730.