You Won’t Have To Wait Too Long To Get Your Perodua Serviced Or Repaired

Perodua is undertaking a pilot project to extend the operation hours of its service centres and Body & Paint (B&P) hubs to cater for the needs of its valued customers and its growing customer base.

The pilot project will start off with 16 service centres and 3 B&P hubs in selected locations nationwide. The revised operation hours for these centres will be from 8.00 am – 9.00 pm (if in Peninsular Malaysia) and 7.45 am – 8.45 pm (if in East Malaysia). The centres will operate every day except Sundays.

Meeting Customers’ Needs

“We know that many of our valued customers’ vehicles are overdue for servicing as our nationwide operations were shut for two months due to the Movement Control Order (MCO),” said Perodua President and Chief Executive Officer Dato’ Zainal Abidin Ahmad.

“We are therefore extending the operation hours of selected service centres and B&P hubs to meet the high demand and continue giving our valued customers total peace of mind,” he added.

Perodua saw 2.35 million service intakes last year via its 202 service centres nationwide.

“This initiative should ease pent-up demand for Perodua servicing in major regions. We will monitor and evaluate the effectiveness of this pilot project continually; for now, it will run until further notice,” Dato’ Zainal said.

The outlets in the pilot project are:

Safety SOP Remains in Place

Customers wanting to service their vehicles are required to secure an appointment slot beforehand with their service centre of choice – walk-ins will still not be accepted at present.

All visitors must undergo temperature checks before entering outlets, register their details and adhere to social distancing markers within the outlets at all times. Hand sanitisers are placed at key locations, while the outlets themselves are sanitised regularly.

“As a People First company, this initiative represents Perodua’s perpetual commitment to put our valued customers first in everything we do,” he added.