Two UMW Toyota Motor Outlets In Klang Valley Transferred To Dealers

UMW Toyota Motor (UMWT) recently announced that 2 of its own outlets in the Klang Valley have been transferred to its dealers. This move, effective 1st July 2020, was done to enhance its operational efficiency. This follows the company’s announcement earlier in October 2017 and November 2018 that it  transfer the majority of its branch retail operations to its dealers and other relevant parties.

The dealers involved in the latest move are Laser Motor PJ Sdn Bhd which has taken over the Section 19 PJ outlet, and Fokus Sentral Sdn Bhd for the Cheras outlet. This allows UMWT to focus on high value-added upstream activities such as product development, marketing and dealer network support. The dealers will continue to dedicate themselves towards delivering customer satisfaction.

Best in Town Promise

“It is essential for UMWT to continue achieving high customer satisfaction standards,” said its President, Mr. Ravindran Kurusamy.

“I am extremely excited about working even more closely with our Dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town”, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future” he added.

The announcement promises an exciting phase of seamless support for UMWT’s significant customer base as well as allowing for a strong entrepreneurial spirit to create more value that benefits the local economy. Customers who require information on Toyota’s network of sales and aftersales locations may find them at the toyota.com.my website or by calling the Toyota Freephone 1800-8-TOYOTA (1800-8-869682).