Zurich Malaysia Helps Make Road Tax Renewal Easier

Zurich General Insurance Malaysia Berhad is helping Malaysians by helping to make it easier for them to do their road tax renewal. During the Movement Control Order (MCO), over two million Malaysian vehicle road taxes expired as the Road Transport Department (JPJ) counters were shut. In an effort to help address this issue Zurich General Insurance is collaborating with Finology Sdn Bhd and its affiliate, PayLink Global (M) Sdn Bhd. PayLink runs the PayQuik network of self-service kiosks.

This collaboration will provide road tax renewal services and motor insurance purchase via the PayQuik network, a first of its kind in Malaysia. Through this strategic collaboration, road users in Malaysia will enjoy seamless convenience when it comes renewing their road tax or purchasing motor insurance for their cars and motorcycles. There are approximately 250 PayQuik kiosks available nationwide located primarily in the offices of utility companies, shopping malls and government buildings so Malaysians can access them while running errands such as paying bills or grocery shopping. Zurich’s move is intended to also help to address the high number of uninsured vehicles on the road.

Zurich General Insurance Chief Executive Officer, Junior Cho, commented, “We are constantly seeking fresh solutions that would meet the market’s evolving needs. Modern lifestyles have fueled the growing demand for convenience and ease of purchasing goods and services. With economic activities start to resume, we understand the importance of road tax renewal, as well as motor insurance so Malaysians can commute to work with peace of mind as the renewal exemption period ends. This three-way collaboration with Finology and PayQuik will provide wider access for drivers as well as riders to obtain the service and protection they need in a fast and easy manner.”

Giving Convenient Coverage

According to the 2018 statistics from JPJ, there are about 29 million registered vehicles in Malaysia. Out of this, only 19 million vehicles renew its road tax every year and about 95% of those with expired road tax are motorcycles¹.

Jared Lim, Managing Director of Finology, shared, “One might ask why a service kiosk is necessary if people have the option of paying online now. The reality is that there are still customers who prefer to pay with cash or who do not own a credit card. This means that these people do not have sufficient access to the necessary financial services online. Enabling motor insurance purchasing and road tax renewal through kiosks is a great alternative to paying online or over the counter. Plus, these kiosks are available 24 hours, allowing customers to make purchase or renewal at their convenience.”

The latest collaboration is a joint effort to promote financial inclusion and offer Malaysians comprehensive coverage while on the road. In 2019, Zurich and Finology collaborated to offer customers end-to-end online insurance quotation and purchase services via Finology’s platform loanstreet.com.my.